Interfloor Leakage Management & Repair Platform
From leakage report to Form 28 to rectification. One coordinated team for condominiums, apartments and commercial buildings in Klang Valley.
Built for everyone involved in an inter-floor leakage
Leakage between floors involves owners, tenants, building management and contractors. We give each of them a clear role and a single record of the case.
Unit Owners & Tenants
Water stains, dripping ceilings or mould from the unit above? Report it, get a proper inspection and a clear repair plan.
Report water leakageCondo Management (JMB / MC)
Manage every inter-floor leakage case from one dashboard: record complaints, inspections, Form 28, quotations and rectification.
For condo managementProperty & Facility Managers
One coordinated team for inspection, repair and documentation across multiple buildings, with complete records for every case.
Talk to usWhat we inspect and repair
Bathroom & waterproofing
Failed floor waterproofing, shower areas, floor traps and toilet outlets — the most common inter-floor source.
Pipes & concealed pipes
Supply, waste and concealed pipes inside walls and slabs, confirmed by pressure and flow tests.
Ceiling & slab
Water passing through the concrete slab into the ceiling below: stains, efflorescence and dripping.
Balcony & external wall
Rainwater ingress through balcony floors, external walls, windows and cracks.
Common property & corridors
Leaks affecting corridors and common areas, or originating from common pipes and risers.
Party walls
Damp and seepage through walls shared between two units.
Seven steps for every leakage case
Identify the source. Coordinate the parties. Repair the problem. Document the work.
- 1Receive the leakage report
Case opened with photos, unit details and when the leak occurs.
- 2Site inspection
Upper and lower unit inspection with a structured checklist and photo documentation.
- 3Findings & recommendation
Suspected source, tests conducted, responsible area and a written inspection report.
- 4Repair proposal
Itemised quotation after inspection — no guessing from photos.
- 5Repair work
Waterproofing, plumbing, PU injection, sealing, ceiling and painting works.
- 6Testing & monitoring
Ponding, pressure or flow test after repair, then a monitoring period.
- 7Completion report
Before-and-after photos and a written record for management and owners.
Manage every interfloor leakage case from one dashboard
Stop searching WhatsApp threads. Every complaint, inspection, Form 28, quotation and repair lives on one case record your team can open at any time.
- Report complaints
- Record inspections
- Generate Form 28
- Obtain repair quotations
- Track rectification
- Keep complete records
Inspection, testing and repair under one roof
Why Interfloor Leakage Solutions?
Backed by Mr Problem, with technicians who inspect condos and apartments every day.
Inspection, plumbing, waterproofing, ceiling and painting handled together — no juggling contractors.
Inspection reports, Form 28, quotations and completion reports generated from the same case record.
Findings are based on observable site conditions and the tests actually conducted.
From a single ceiling stain to recurring leakage across a block.
Frequently asked questions
How do you identify the source of an inter-floor leakage?+
We inspect both the affected unit and the suspected source unit, look for visible defects and, where needed, run ponding, pressure, flow or dye tests. The finding, its confidence level and the tests conducted are written in the inspection report.
Do you need access to the upstairs unit?+
Usually yes. Most inter-floor leaks originate from the bathroom floor or pipes of the unit above. Management helps coordinate a joint inspection; if access is not possible, the case is flagged and rescheduled.
Is it a waterproofing problem or a pipe problem?+
A ponding test isolates the floor waterproofing; a pressure test isolates the supply pipes; a flow test checks the waste pipes and floor trap. The combination tells us which system has failed.
When is PU injection suitable?+
PU injection seals cracks and honeycombs in the concrete slab. It does not fix a failed waterproofing membrane or a leaking pipe, so we only recommend it when the crack itself is the confirmed path of water.
When should the ceiling be repaired?+
Only after the source is rectified and a monitoring period has passed without recurrence. Reinstating the ceiling first hides the evidence and often has to be redone.
Will I get a report?+
Yes. Every case has an inspection report with photos, and repairs end with a completion report. Management cases also get the statutory Form 28 prepared from the same findings.
Who pays for the repair?+
Under the Strata Management Regulations, the party whose parcel or property caused the leakage is responsible for rectification and for damage to the affected parcel. Form 28 issued by the management records this determination. We provide the inspection and repair services; the allocation of responsibility is made by the management body.
What if the leakage comes back?+
Leakage sources can be intermittent or concealed. Report it through your case link during the monitoring period and we will re-inspect. Additional testing or opening works may be required before the source can be confirmed.
Water leaking from the unit above?
Report it now and we will arrange a site inspection.